My internet/cable/phone has not worked real well since I switched providers a few months ago...
I switched because customer support was terrible with the previous provider...
Customer service does not seem much better with this provider...
One of my irritating expectations of service providers is that I should not have to find out how good their customer service is....
I am paying for a service....just fucking do it right. Keep the lines clear and fast and secure...
Do not make me have to call your customer support line in India and talk to someone I cannot understand.....I did press 1 for English...
Do not make me have to be home for a 4 hour block of time....and then not show up...and then want to reschedule for tomorrow night! Yeah, I have been overdoing it lately, but I still do not want to be forced to sit at home without internet or tv ...I have things to do...places to be...
Do not call my house phone which is a digital line that you talked me into but is now not working except as an excuse for your field service guy to say he called but did not get an answer and so assumed noone was home......duh....
Do not have your FSE call my cell phone from an unavailable number and not leave a message or a call-back number and then assume I am not home. I am human with human needs. Sometimes I am indisposed for a couple of minutes taking care of those human needs and cannot get to the phone before it stops ringing...
I'll be here again tomorrow...waiting...maybe piggybacking on some unsuspecting neighbor's unsecure line...catching the signal when I can...
Do not make me have to ask for reimbursement for down time...sure I'll take that credit...but I'd much rather have a signal...
3 hours ago
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